Privacy Policy

Last Updated: November 14, 2025

1. Introduction

Smith Systems Security ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smithsystemssecurity.com and use our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request a quote or consultation
  • Contact us via phone, email, or contact forms
  • Sign up for newsletters or updates
  • Create a client account

This information may include:

  • Name and contact information (email, phone number, address)
  • Company name and business information
  • Property details and security requirements
  • Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Pages viewed and time spent on pages
  • Referral source and clickstream data
  • Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide security services, respond to inquiries, and fulfill service requests
  • Communication: To send quotes, service updates, appointment reminders, and important notifications
  • Customer Support: To provide technical support and respond to your questions
  • Website Improvement: To analyze website usage and improve our services
  • Marketing: To send promotional materials (with your consent, where required)
  • Legal Compliance: To comply with legal obligations and protect our legal rights
  • Fraud Prevention: To detect and prevent fraud and unauthorized access

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

  • Website hosting providers
  • Payment processors
  • Email service providers
  • Analytics providers
  • CRM and customer support tools

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests by public authorities.

4.4 Installation Partners

If you engage our services through an installation partner, we may share relevant project information with that partner to coordinate service delivery.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

  • Client Records: 7 years after service completion (for warranty and legal purposes)
  • Marketing Data: Until you withdraw consent or request deletion
  • Website Analytics: 26 months
  • Quote Requests: 2 years from last contact

6. Your Privacy Rights

6.1 General Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to our processing of your personal information
  • Restriction: Request restriction of processing your personal information
  • Portability: Request transfer of your data to another service provider
  • Opt-Out: Unsubscribe from marketing communications at any time

6.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information we collect, use, disclose, and sell
  • Right to delete personal information (with certain exceptions)
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

6.3 European Union Residents (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR), including those listed above, plus:

  • Right to lodge a complaint with a supervisory authority
  • Right to withdraw consent at any time (where processing is based on consent)

6.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
Phone: 940-202-0125
Mail: Smith Systems Security, 195 E Round Grove Rd Apt 936, Lewisville, TX 76209

We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure data storage with encryption at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to the transfer of your information to the United States and other countries where we operate.

11. Do Not Track Signals

Some web browsers have a "Do Not Track" feature. Currently, we do not respond to Do Not Track signals. You can manage cookies and tracking through your browser settings or our cookie consent tool.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

For material changes, we will provide prominent notice on our website or notify you directly via email.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Smith Systems Security
Privacy Contact: [email protected]
Phone: 940-202-0125
Address: 195 E Round Grove Rd Apt 936, Lewisville, TX 76209